Comtrac wins prestigious AI excellence award for innovation in investigations

I’m incredibly excited to share that we’ve won an award in the Business Intelligence Group’s (BIG) 2025 Artificial Intelligence Excellence Awards. Our investigation management platform has been recognised alongside international AI heavyweights in the Innovative AI Products / Expert Systems category. 

The Artificial Intelligence Excellence Awards are judged by business executives with specialised experience and knowledge in AI, including experts from Apple, Google, Adobe, Atlassian, IBM, Microsoft and Amazon. These awards celebrate those at the forefront of AI evolution, from startups pioneering new applications to established enterprises leveraging AI to drive efficiency and innovation. 

This win is especially meaningful because of the advancements we’ve achieved in integrating artificial intelligence into Comtrac. Our proprietary AI doesn’t just store evidence—it actively analyses it, identifies relevant information and automatically maps it to points of proof. It can even suggest new lines of inquiry, acting as a digital partner in the investigative process. It’s a game-changer for streamlining investigations and enhancing investigator capacity. This isn’t just surface-level AI slapped onto a product—it’s a real-world application of AI making a tangible difference to society. 

During my time in the Police Service as a detective, I saw firsthand just how complex and urgent investigations could be. Every case wasn’t just another file—it was someone’s life, a person waiting for justice, victims looking for closure, and communities relying on a swift resolution. Whether handling complex criminal cases, responding to domestic violence calls, or managing public order issues, time was never on our side. That experience is what drives me to create technology that truly helps investigators and law enforcement professionals. 

One of the moments I’m most proud of in Comtrac’s journey so far was seeing how our platform transformed domestic violence response for a state police agency. Officers were spending 4-6 hours offline preparing domestic violence applications, limiting their ability to respond to other incidents. The situation was so severe it contributed to officer burnout and rising attrition rates.  

BIG CEO Russ Fordyce had some incredible words about this year’s winners, saying they represent the pinnacle of AI advancement and are truly driving change across industries. And honestly, we’re beyond thrilled to be included in that group! 

“The AI industry is evolving rapidly, and it is through the efforts of companies like Comtrac that we see real-world applications driving change,” he said. “Their work exemplifies the kind of innovation and leadership that is shaping the future of artificial intelligence.” 

None of this would have been possible without the incredible Comtrac team. Their dedication and hard work made this a reality, and I’m so grateful to be part of a group that’s pushing boundaries in the investigation space. I’m excited to see the impact our platform and AI capabilities will continue to have in the future. 

I’d also like to congratulate our fellow winners and finalists from around the world in the Innovative AI Products category. A full list of winners and finalists, along with more details on the 2025 Artificial Intelligence Excellence Awards, is available here.

Craig Doran
CEO and Founder | Comtrac