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Our Story

With 22 years in the Queensland Police Service, our Founder, Craig Doran knew first-hand just how sprawling and tangled building a 6-12 month case could be – especially when it involves multiple parties working offline using different processes and following different directions.

That’s why he founded and developed Comtrac – to help investigators of all types build consistent briefs of evidence and quality investigation reports in a fraction of the time. Today, Comtrac is the preferred investigation management system of government organisations and businesses worldwide.

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Run investigations faster
Get transparency over investigations
Improve investigation outcomes
Provide a clear workflow for investigators
Generate a final report in just one click

Our Vision

“To be the global leader for evidence, investigation and digital brief management”

Our Mission

“To streamline the criminal justice process through Elementising Evidence™️ .”

Our Credentials

Internationally accredited (and annually audited) for Information Security Management
ISO/IEC 27001
ISO/IEC 27001
Listed on the Australian Government Digital Transformation Agency as a cloud capable seller
Australian Government Supplier
Australian Government Supplier
Australian Cyber Security Centre Essential 8 Mitigation Strategy Compliant
ACSC Essential 8
ACSC Essential 8
Delivering through Azure as an approved part of the Microsoft Public Safety and Justice Program
Microsoft Certified Partner
Microsoft Certified Partner
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IRAP Assessed

In June 2023, the Comtrac platform was IRAP assessed and can now host government workloads up to the PROTECTED classification.  This further highlights Comtrac’s commitment to the integrity and security of our customer data.
 
As Cyber threats become more prevalent, it is paramount that the Comtrac platform can be hosted within an environment that meets and exceeds the needs of the Australian Government as outlined in the Australian Government Information Security Manual.
 
The Australian Government Investigation Standards (AGIS) recommends that electronic investigation management systems should obtain PROTECTED accreditation as best practice for security and information management.

Our Values

Trusted IntegrityWe operate with complete transparency and uphold the highest ethical standards
Proactive SecurityWe prioritize the security and protection of our customers' data
Accountable GrowthWe hold ourselves accountable for continuous growth and improvement
Innovative CollaborationWe foster a culture of innovation, continuously seeking new ways to enhance investigation processes and improve evidence management
Customer-Centric ExcellenceWe consistently strive to exceed our customers' expectations

Our Integrations & Partnerships

Comtrac is a highly configurable platform designed to seamlessly integrate with your existing systems. Our partner ecosystem includes integrations with:

  • DocuSign: For e-service of regulatory notices and forms.
  • Axon Evidence: Import of videos, documents, and other files from Axon record.
  • Salesforce: Integration with Salesforce record management systems.
  • SafetyCulture: Import of field-based mobile inspections and audits.
  • Microsoft Power BI: Export of Comtrac case data to Power BI for business intelligence reporting.
  • ASIC: Import of ASIC company details into Comtrac cases.

Comtrac is an API-driven platform that enables seamless integration with other agency web-based forms or record management systems.

Comtrac is completely revolutionising Investigation Agencies by making the Investigation process efficient and consistent.

Our customers achieve high quality outcomes for their stakeholders in every investigation.

Contact Us

Have a question?

1300 292 939

Contact us at

innov8@comtrac.com.au

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John Kilburn

Head of Commercial and Business Strategy

As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.

Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.

With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.

Anastasia Lihou

Head of Operations

Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.

Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director. 

With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.

Jason Chase

CTO

Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.

He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.

Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.

Dave Tormey

CIO/CISO

As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.

In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.

Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.

Craig Doran

Founder & CEO

Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.

From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.

In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.