Streamlining investigations as part of a task force

Task forces play a critical role in tackling complex challenges that cross organisational or functional boundaries. Defined as a team of people brought together for a limited time to address specific problems, task forces often handle investigations requiring specialised expertise, collaboration and coordination. Whether addressing financial crimes, public safety threats, or environmental violations, the structure and effectiveness of a task force can significantly influence investigative outcomes. 

Types of Task Forces 

Task forces are formed to address specific challenges, often bringing together specialized expertise and resources. Common types include: 

Law Enforcement Task Forces
These focus on combating organised crime, drug trafficking, human trafficking, or cybercrime, law enforcement task forces play a critical role in maintaining public safety. Australia hosts numerous such initiatives, including: 


Regulatory Task Forces
These investigate compliance with laws and regulations across industries like finance, healthcare, or the environment. A recent example is the Aged Care Taskforce, established in 2023 to reform and improve standards within the sector.  

Public Health Task Forces
Public health task forces can address a wide range of issues including tackling systemic health disparities, promoting preventive health strategies and they are often convened in response to crises like disease outbreaks. For example, Victoria’s Maternity Care Taskforce, established in 2024, aims to strengthen maternity services across the state. 

Environmental Task Forces
Address issues such as wildlife protection, illegal dumping, or climate-related challenges. A notable example is the New South Wales Asbestos Taskforce, launched to investigate and manage illegal asbestos dumping

Community and Social Justice Task Forces
These task forces aim to tackle systemic social issues, including homelessness, domestic violence, and civil rights violations. In Queensland, the Women’s Safety and Justice Taskforce is addressing gender-based violence and improving justice responses. 

 

The role of investigations in task forces 

Investigations are a cornerstone of many task forces, particularly those focused on law enforcement, regulatory compliance, or public safety. Task forces are often called upon to unravel multi-layered problems that require coordinated efforts, such as:
 
  • Uncovering Fraud: Investigating financial crimes, from Ponzi schemes to insurance fraud. 
  • Ensuring Safety: Investigating contraband smuggling, violent incidents, or safety violations in correctional facilities or public spaces. 
  • Preserving Resources: Addressing illegal activities like poaching or unauthorized resource extraction in environmental contexts. 
  • Upholding Justice: Examining allegations of discrimination, abuse, or systemic inequities in institutional settings. 
 

The complexity of multi-agency task forces 

Coordinating multiple agencies within a task force is one of the most significant challenges these teams face. Each agency operates with its own unique protocols, systems, and procedures, which can complicate efforts to align operations. Without effective coordination, this can result in inefficiencies, miscommunication, and delays that hinder the overall progress of investigations. 

Despite these hurdles, multi-agency task forces are invaluable for addressing complex investigations requiring diverse expertise and resources. While the diversity of expertise enhances the task force’s capabilities, it also underscores the need for clear communication, efficient resource allocation, and streamlined decision-making. Addressing these challenges requires tools and strategies designed to unify efforts, ensure transparency, and maintain momentum across all participating agencies.

 

Streamlining task force investigations 

Effective task force investigations require a clear understanding of available resources, including manpower and tools. When multiple agencies collaborate, careful planning and coordination are essential to optimize resources and eliminate inefficiencies. 

One of the most impactful ways to streamline these investigations is by implementing specialized investigation management systems. A unified platform across a multi-agency task force can help standardize processes, ensuring consistency and reducing redundant efforts across agencies. 

AI-driven solutions enhance task force productivity by automating time-consuming tasks such as evidence identification, mapping, report writing, and brief generation. This reduces administrative workloads, allowing investigators to focus on critical analysis and decision-making. The result is faster, more precise investigations using standardized methodologies, which improve outcomes and address the challenges of multi-agency collaboration. Of course, AI governance considerations remain crucial, and purpose-built AI services play a key role in mitigating errors and reducing potential bias in report writing. 

Platforms like Comtrac enhance productivity by empowering investigators to streamline tasks such as evidence mapping and case tracking. Additionally, automating the generation of evidence briefs, investigation reports, and court-ready documents speeds up the process, allowing task forces to focus on higher-level decision-making and analysis. 

By adopting the right technology solutions, task forces can enhance efficiency, improve precision, and achieve faster, more impactful results. Whether addressing organized crime, public health challenges, or financial fraud, streamlined processes lead to both faster turnaround times and higher-quality outcomes.

 
 

Connect with our Investigation Specialists to discover how to streamline your task force investigations

John Kilburn

Head of Commercial and Business Strategy

As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.

Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.

With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.

Anastasia Lihou

Head of Operations

Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.

Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director. 

With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.

Jason Chase

CTO

Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.

He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.

Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.

Dave Tormey

CIO/CISO

As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.

In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.

Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.

Craig Doran

Founder & CEO

Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.

From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.

In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.