The banking industry faces the challenge of consolidating disparate systems for efficient fraud management. Integrating a system like Comtrac addresses the need for a unified platform, reducing complexity and enhancing investigative efficiency.
The transition from a legacy data base type solution to a more modern investigation tool like Comtrac required adaptation to new security protocols.
In banking, the adoption of solutions like Comtrac is driven by the need for reliable, secure, and comprehensive case management systems that can handle the intricate nature of financial fraud investigations while ensuring compliance with regulatory standards.
Comtrac provided a customisable fraud investigation platform, allowing BOQ to integrate its existing business processes. Key customisations were added immediately to accommodate BOQ’s high-volume workflows and specific requirements. Single Sign-On (SSO) was applied to meet security guidelines, with IT troubleshooting restricted to a specific internal team.
For banks, the effectiveness of a fraud investigation system is measured by its impact on investigation time frames and the accuracy of fraud reporting. Comtrac’s ability to provide detailed, real-time reports aids BOQ in making data-driven decisions to mitigate fraud losses
The banking sector continually seeks
advancements in fraud investigation
technologies to keep pace with evolving financial crimes
The integration of Comtrac at BOQ exemplifies the industry’s move towards more sophisticated, digital- irst and efficient approaches in fraud management.
“The highly configurable nature of Comtrac ensures the application is future-proofed for emerging fraud and scam typologies.”
~ Malcolm Milne,
Manager Fraud Systems and Analytics, BOQ.
Comtrac worked with National Heavy Vehicle Regulator to deliver increased transparency and consistency to their investigation management processes. The streamlined solution automatically generates briefs of evidence and investigative outputs.
The Department of Agriculture, Water and Environment (AWE) administers the Environmental Protection and Biodiversity Conservation Act 1999.
AWE enhances Australia’s agriculture, environment, heritage, and water resources, reduces environmental impacts and facilitates economic development.
Comtrac’s Founder and CEO, Craig Doran, discussed streamlining the Criminal Justice process through digital investigation, evidence and brief management.
Comtrac is completely revolutionising Investigation Agencies by making the Investigation process efficient and consistent.
Our customers achieve high quality outcomes for their stakeholders in every investigation.
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Head of Commercial and Business Strategy
As Head of Commercial and Business Strategy at Comtrac, John is responsible for developing Comtrac’s Partnerships within Public Justice, Government, Regulators and Law Enforcement in Australia and Internationally. He leads a dynamic team that advise heads of investigation, agency leaders, and transformation officers on strategies to revolutionise their digital investigative culture through rationalisation and adoption of new technology.
Following a 27-year career in Law Enforcement specialising in criminal investigations, security intelligence and counter-terrorism, a career change saw a move to commercial relationships, focusing on Digital Intelligence with agencies throughout Australia, New Zealand and the Asia Pacific Region.
With over 30 years of experience in security, public safety and intelligence industry, John is focused on long-term partnerships and guiding agencies that lead to agency growth and increased capability.
Head of Operations
Anastasia is a seasoned professional with over a decade of experience in operations and customer experience roles across diverse industries. Currently serving as the Head of Operations at Comtrac, Anastasia plays a pivotal role in supporting CEO Craig Doran by spearheading the implementation of strategic programs while overseeing the Professional Services and Customer Experience teams.
Since joining Comtrac in 2022, Anastasia has demonstrated her leadership and strategic planning expertise, contributing significantly to the company’s growth and success. Her extensive background in operations management has equipped her with the skills necessary to drive operational excellence and enhance customer satisfaction. Anastasia’s passion for leadership and talent development is evident through her active involvement in mentorship programs aimed at nurturing emerging professionals. Moreover, her expertise extends beyond the realm of operations, as she is also a trained graphic designer and art director.
With a keen business acumen and a knack for innovative thinking, Anastasia continues to make strides in her career, leveraging her diverse skill set to achieve organizational objectives and foster a culture of excellence at Comtrac. She remains committed to driving sustainable growth and delivering exceptional value to both internal stakeholders and external clients.
CTO
Jason joined Comtrac with over two decades of experience designing, building and managing information systems for government and private sector organisations of all shapes and sizes.
He has experience in software design, development, delivery, support, technical leadership, pre-sales support, stakeholder engagement and vendor management. Jason is a technologist at heart, and has a continuing passion for technology to drive business outcomes.
Prior to joining Comtrac, Jason worked with and lead many teams delivering software solutions for Federal, State and Local Government. He has also delivered commercial products in the audio, financial, mining and aerospace industries.
CIO/CISO
As the Chief Information Officer (CIO) at Comtrac, Dave leads the technology and data strategy for the organisation. Leveraging Dave’s experience as the former CTO at Comtrac for 9.5 years, he now oversees the organisation’s digital transformation, technology architecture, data management, cybersecurity, and compliance initiatives.
In addition to this and since assuming the role of Chief Information Security Officer (CISO) at Comtrac in January 2021, Dave has overseen the implementation of an ISO 27001-compliant Information Security Management System (ISMS) and successfully led the organisation through an IRAP assessment. This achievement has enabled Comtrac to host Australian government workloads at the PROTECTED level, solidifying its reputation as a trusted partner for both public and private sector entities. Dave’s strategic leadership and dedication to cybersecurity excellence have significantly bolstered Comtrac’s defences in the face of evolving threats.
Dave is passionate about driving digital transformation, fostering a culture of innovation, and building high-performing technology teams. His expertise spans software development, data management, cybersecurity, and strategic leadership, supported by a strong technical background.
Founder & CEO
Craig Doran has over 22 years of experience in complex investigations from the Qld Police Service within the Fraud & Corporate Crime Unit, State Drug Investigation Group, Property Crime Unit and the Crime and Corruption Commission. During that period Craig received an Assistant Commissioners Certificate for conviction of an international fraud syndicate and later a Commissioners Certificate for the first ever successful dismantling and removal of an outlaw motorcycle gang from Queensland.
From 2008 to 2011, Craig led a team at the Crime and Corruption Commission, designing a digital evidence and brief management system that was quickly accepted by the Director of Public Prosecution Office and resulted in a Corporate Award for the digital transformation of briefs of evidence.
In 2016, Craig became the Founder and CEO of Comtrac. Comtrac is a digital brief of evidence application designed to streamline the criminal justice process by automating the brief of evidence through a digital and brief management methodology known as Elementising Evidence™.
